Print Threads

Returns & Refunds

At Print Threads LLC, we want you to love what you order. Because nearly everything we make is custom, made-to-order print-on-demand apparel and goods, our return policy is a little different from a standard retail store. Please read the details below so you know exactly what to expect, and reach out anytime if you have questions.

Return Window

You may request a return or report an issue within 30 days of your delivery date. Requests made after this window may not be eligible for a refund or replacement. We recommend inspecting your order as soon as it arrives so we can resolve any problems quickly.

Custom & Personalized Items

Because our products are printed and produced specifically for you when you order, custom and personalized print-on-demand items are generally non-returnable. We are unable to accept returns or offer refunds for the following reasons:

  • You ordered the wrong size, color, or style
  • You changed your mind after the order was placed
  • You entered incorrect personalization details (names, text, dates, etc.)

We always recommend double-checking your size chart and personalization spelling before completing checkout.

Defective or Damaged Orders

If your item arrives defective, damaged, or with a printing error on our end, we'll make it right. To qualify, please contact us within 30 days of delivery and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and any damaged packaging

Once we confirm the issue, we'll arrange a free replacement or a full refund β€” your choice.

Item Condition Requirements

For any approved return, items must be:

  • Unworn, unwashed, and unused
  • Free of stains, odors, pet hair, and damage not present at delivery
  • In their original packaging with any tags attached

Items that show signs of wear or do not meet these conditions may not be eligible for a refund.

How to Start a Return

To begin a return or report a problem, please contact our team at [email protected] or through the Returns page in your account. Include your order number and the reason for your request, along with photos if you're reporting a defect or damage. Our team will review your request and send next steps, including a return shipping address if applicable. Please do not ship anything back to us until your return has been approved.

Refund Timing & Method

Once we receive and inspect your returned item β€” or approve your defect/damage claim β€” we'll process your refund within 3 business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the funds to appear in your account. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Because each item is made to order, we are unable to offer direct exchanges. If you need a different size, color, or style, and your situation qualifies, please contact us to discuss your options. In most cases, the best approach is to place a new order for the item you want.

Return Shipping Costs

If your return is due to a defect, damage, or an error on our part, we'll cover return shipping. For all other approved returns, return shipping costs are the customer's responsibility. As a reminder, we offer free shipping on orders over $100.00.

Need Help?

If you have any questions about your order or this policy, our team is happy to help. Reach out to us at [email protected] or (586) 876-7931, and we'll get back to you within 1 business day.